SERVICES
MYSTERY SHOPPING
Experience your business like your customers do. For over 20 years, EyeSpy has been a leader in guest experience and service reporting. We provide a detailed, unbiased view of customer interactions, offering operational insights that help you enhance every touchpoint.
Trusted by industry leaders like DoorDash, Vine Hospitality, Oren’s Hummus, Bacchus Restaurant Group, Poke House, Knead Hospitality, and Palisades Hospitality, EyeSpy is recognized as the leading Mystery Shopping company across the U.S.
Our customized reports are built around your specific service standards and operations, whether evaluating dine-in experiences, ensuring your team follows Steps of Service, proper pour procedures at bars, or reviewing leadership presence in the dining room. We go beyond data collection—our mystery shoppers deliver insights in story form, allowing you to see through your guest’s eyes and use these reports as learning tools for continuous improvement.
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- Become a Mystery Shopper
OPERATIONAL EXCELLENCE
Our goal is to help your team to optimize restaurant operations, improve compliance, and boost overall performance. We have a suite of services to accomplish that. Our Task Management System (TMS) software streamlines daily operations. Our Health Department Inspection Preparation Audits identify potential issues before they arise and ensure compliance with all regulations. Our Strengthen Efficient Team Communication Systems Service enhances clarity and efficiency among staff, opening a two way channel for ideas and feedback that will help teams work together to improve service and therefore business.
- Task Management System (TMS) Software
- Strengthen Efficient Team Communication Systems
- Full Restaurant Openings & Operations
- Operations Manuals
- Custom Trianing Programs
TEAM DEVELOPMENT
We believe that happy employees make for happy guests. Our team development services are designed to build a skilled, cohesive, and motivated workforce. We offer comprehensive overhauls of Team Training & Retention Programs to keep your staff engaged and committed. Our Leadership Development Coaching equips managers with the tools they need to inspire and lead effectively. We optimize Onboarding Systems to ensure new hires are smoothly integrated into your team. Our Sexual Harassment Prevention Training will help create a safe and respectful workplace, and we offer specialized Kitchen Training to enhance culinary skills and efficiency.
FOOD & SAFETY AUDITS
With health department scores becoming increasingly important to diners—potentially affecting guest counts by up to 12%—ensuring a clean and safe kitchen is crucial. Our experienced auditors, including former food safety instructors and ServeSafe committee members, conduct thorough inspections of your facility, identifying visible infractions and offering actionable suggestions for improvement. Beyond protecting against food-borne illness and potential closures, maintaining high food safety standards instills pride in chefs and restaurant owners alike. EyeSpy’s Food & Safety Audits provide the expertise needed to uphold these essential standards.
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Culinary Efficiency & Development
We offer product mix analysis, menu engineering and costing to ensure your offerings are both appealing and profitable. From cost control systems such as par sheets, prep sheets, and order guides,to setting up set up web-based inventory programs for seamless operations, our kitchen management consulting and BOH training services ensure your kitchen runs efficiently – maintaining high standards in production and service.
- Menu Development
- Recipe book consulting
- Cost Analysis & Cost Control
- BOH Training
