In an industry where one off night can tank a Yelp rating, and one great shift can win a regular for life, your team will likely make or break your success. That’s why continuous team development in hospitality is essential.
Growth is both exciting and can be a real challenge. Effective leadership training can be kryptonite or your secret weapon for driving and sustaining growth. Many restaurants make mistakes that can hinder their success – we see it all the time. Here are some pitfalls (or sinkholes) to avoid and clear the way for your best year yet!
As the busy season approaches, ensuring that managers feel heard is crucial. Listening to leadership strengthens internal communication and enhances operational efficiency, team morale, and the customer experience. This makes them more likely to take ownership of their role, handling details and team issues without appealing to upper management. It will also help them see performance numbers more clearly and take improvements and cost cutting on themselves.
I had the immense privilege of attending The 2024 WPO Entrepreneurial Excellence Forum in Mid-May. I met so many amazing women leaders and saw some really inspiring speakers. I wanted to share my learnings from two of them because their ideas tie back so perfectly to our May word of the month TEAM.
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