Team Training & Retention Program Overhaul
Our comprehensive training tools go beyond traditional manuals, offering a step-by-step program that includes role play, menu concept guides, food tastings, and quizzes to ensure your staff understands not just how to perform tasks, but why these standards are essential to your brand. In addition to thorough onboarding, EyeSpy helps you build a culture of continuous feedback and growth, where employees feel valued and see a clear path for advancement. Our service helps you retain employees who are committed to your mission, reducing turnover and fostering a dedicated, knowledgeable team that delights your guests.
OUR PROCESS: STEP BY STEP
1. Client Interview
Register for the service and schedule your surprise audit. Visits are conducted on weekdays only, avoiding rush hours, with arrival typically before 11:30 am or between 2:00 pm and 5:00 pm.
2. Custom Training Program Creation
Based on the information gathered, we create a custom training program that includes role play, menu concept guides, food tastings, and quizzes.
3. Management Team Walkthrough
We guide your management team through the custom training program to ensure a thorough understanding of its implementation.
4. Continuous Support
We help you build a culture of continuous feedback and growth to foster employee retention and a path for advancement.
TAKEAWAYS: MATERIALS & TOOLS
1. Server Test Templates
These mirror your Mystery Shop evaluation form and ensure your new team members are ready to provide maximum hospitality.
2. Comprehensive Training Program
These mirror your Mystery Shop evaluation form and ensure your new team members are ready to provide maximum hospitality.
3. Team Study Materials and Quizzes
Access study materials and written quizzes designed to reinforce knowledge and assess staff understanding.
4. Standardized Review Process
Implement a bias-free standard review process to fairly evaluate employee performance.
5. Policy Violation Documentation System
These mirror your Mystery Shop evaluation form and ensure your new team members are ready to provide maximum hospitality.
CURRENT Leadership Seminars
- Play For Success | Service that Sells | Train the Trainers
Team trainings TESTIMONIALS
LET’S GET THE BALL ROLLING
First Mystery Shop is Free!
INDUSTRIES WE SERVE
- Restaurants, Bars/Clubs, Food Trucks, Catering, Hotels, Spas, Cinemas, Day Care Centers, Jewelry Store, Tire Shops, Electrical, Stores of any sort.